From the Shop Floor
to Principal SME.

Drove technical adoption across Maximo, MAS, TRIRIGA, Sterling Order Management, and the Environmental Intelligence Suite for enterprise accounts across the Southeast US. The role sits at the intersection of technical depth and client relationship management — you need to understand the products well enough to lead workshops and well enough to call out misconfigurations when you see them.

• Managed adoption and value realization for SaaS and on-prem deployments across Maximo, MAS 8.x, TRIRIGA, and Environmental Intelligence Suite
• Co-defined implementation roadmaps and KPI frameworks with clients; ran QBRs, workshops, and product demos across the territory
• Translated client operational needs into concrete use cases and growth opportunities aligned to the IBM portfolio
• Worked with IBM-sponsored user programs to demonstrate ROI on AI-driven application offerings

Managed a portfolio of Maximo and Windchill programs covering engineering, maintenance, supply chain, and procurement operations for one of the largest transit systems in the US. COTR responsibilities meant I was accountable not just for deliverables but for the contracts, the contractors, and the budgets that funded the work.

• Program management across Maximo (maintenance and supply chain) and Windchill (engineering document management) for Washington Metro
• COTR for contract support personnel: staffing selection, resource negotiation, budget development and maintenance
• Led change management initiatives and multidisciplinary teams of WMATA employees and contractors
• Delivery of comprehensive reporting and cost tracking across active programs

Embedded in the Pentagon's Facilities Services Directorate for a focused one-year engagement on Maximo data quality, governance, and reporting. If you want to understand what bad data governance costs at scale, facility management for a building the size of the Pentagon is an instructive environment.

• Resolved Maximo configuration issues and drove data quality improvements for Pentagon FSD operations
• Implemented URS and FRS documentation frameworks to guide Maximo deployments and configuration decisions
• Developed multi-application Refrigeration Tracking method for regulatory compliance
• Designed UAT criteria, performance metrics, balanced scorecards, and Cognos reporting dashboards
• Created custom Maximo user guides and role-based training plans for FSD personnel

Two short-duration, high-stakes engagements that covered two of the most demanding Maximo environments you'll encounter: pharma GxP validation requirements and NASA mission-critical asset management. Both required tight documentation discipline and executive-level delivery.

• Celgene: functional support, data mapping and migration, URS/FRS documentation, installation qualification research, and executive Maximo training
• NASA Kennedy Space Center: discovery sessions, functional requirements development, use-case analysis for ExMax Mobile implementation, and training plan development for yet-to-be-deployed features

Ten years serving as a research and aircraft support machinist and welder. Two bases, two mission sets. Kadena AB (18th Maintenance Squadron, 1994–1998): combat aircraft maintenance in the Pacific theater. Edwards AFB (AFRL Propulsion Directorate, 1998–2003): rocket propulsion R&D for the Air Force Research Laboratory. Additional duties included Building Manager, Site Safety Officer, Military Shop Chief, Assistant Foreman, and Disaster Response Force HAZMAT Worksite Operator.

• Airman of the Year — AFRL, Propulsion Directorate (1999)
• Airman of the Year — AFRL (2000)
• Airman of the Quarter, 3rd Quarter — Edwards AFB (1999)
• Airman Leadership School, Distinguished Graduate Award (2000)
• Airman Leadership School, Leadership Award (2000)